CENTRIQ™ offers a breakthrough service that serves as a single starting point for fixing, using and maintaining products ranging from serviceliances and electronics to gadgets. Reinventing product support for the digital age, CENTRIQ™’s unique and easy-to-use serviceroach – all the user does is snap a photo of their favorite product and they get access to all information on how to fix, operate and maintain it – is perfect for busy people who don’t have the time to sift through endless online searches to find relevant data.

CENTRIQ™ was founded in January 2015 from the inspiration that your home—the single most expensive and complicated purchase that most of us will ever make—should come with a user manual.

This original concept highlighted a universal consumer need to be better supported on all of our products. Retailers and manufacturers are often extremely attentive during the pre-purchase phase, but after the products are purchased, it is challenging to find the right support required to fix, use or maintain them.

After gaining traction with over half a million homeowners across North America, CENTRIQ™ expanded its services to professionals. Now, CENTRIQ™ is included in over 50,000 home inspections each year, is cherished by property managers large and small, and is helping home builders raise the bar on home handover and warranty fulfillment.

Today, CENTRIQ™ seeks to provide a vastly improved experience for the home hand-over from builder / developer / property manager to homeowner that packages all of what you’d normally stuff on a pen-drive and a walk-through into a intuitive digital experience that stays with the home-owner and continues to be current as the homeowner lives in the home. The homeowner can add their own products and build-out their full home inventory, from their electric toothbrush to their vehicles, from their office equipment to their sports equipment. All while monitoring for their safety and protecting their investment by keeping up with maintenance and repairs.

CENTRIQ™ puts the power in the consumers hands by giving them ready access to all the information they need to use and fix their products as well as notifying uses of maintenance tasks or warning them about product recalls immediately.

To augment the artificial intelligence component of its process, CENTRIQ™ utilizes a team of nearly 100 people maintaining and expanding their database of product support information. That’s why today CENTRIQ™ has almost 2 million products in its database and this number continues to grow as they continue to add all the support material for every new product added.

Since its release, the CENTRIQ™ service has attracted a wide range of consumers, from new homeowners and home investors with multiple properties looking to protect their investments to do-it-yourself home improvement aficionados and busy moms who seek a faster, inexpensive way to keep their homes organized and in tip-top condition, as well as new parents who seek the ultimate in home safety.

The CENTRIQ™ service is already making the post-purchase experience better for home product buyers, which, in turn, is enabling retailers and manufacturers to drive loyalty and stronger relationships with those consumers, leading to repeat business and product recommendations.

CENTRIQ™ is owned by and operates as a division of the Elids Group Partnership.


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